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Finwise Lending Code of Practice

About Us

Finwise Lending was founded in 2025 to provide accessible and responsible credit solutions to South Africans who may be blacklisted, have low credit scores, or simply need funds to meet urgent needs. We are a registered credit provider and operate in full compliance with the National Credit Act 34 of 2005 and other applicable regulations.

We specialize in helping employed individuals gain access to short-term credit, bridging the gap between financial difficulty and financial stability. We believe credit should be accessible, transparent, and fair—never a trap.

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Our Mission

Our mission is to offer fast, fair, and responsible financial support to those who are often excluded by traditional credit providers. We aim to empower clients by offering short-term, manageable loans with clear terms and no hidden costs.

We’re committed to ethical lending. Many financial institutions profit from confusion, hidden charges, and long-term debt traps. Finwise Lending is different. We’re building a better alternative: one that puts the customer first, with clear terms, flexible repayment options, and full transparency.

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Our Operating Principles

1. Flexible

  • We let you decide exactly how much you want to borrow—within a safe, responsible range based on your affordability.

  • Your repayment term can be customized to suit your payday and personal budget (within set limits).

  • First-time clients will only be allowed to borrow up to a specific capped amount (e.g., R4,000) to promote responsible lending.

  • Your loan limit is based on real-time credit and employment assessments, as well as how responsibly you’ve managed any past loans.

  • We never upsell or pressure clients into borrowing more than they need.

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2. Transparent

  • Before you commit, we clearly show the total cost of the loan, including interest and any applicable fees.

  • You’ll always know your repayment amount and due date in advance.

  • We never charge hidden or surprise fees.

  • Interest rates and charges will not change during the life of your loan.

  • We communicate the consequences of late payment clearly and upfront.

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3. Selective

  • We use credit bureaus, employment verification, and affordability checks to ensure every loan is appropriate for your financial situation.

  • We take fraud prevention seriously and use secure, automated systems to verify your identity.

  • If your application is declined, we’ll give you clear reasons and guidance if possible.

  • Returning customers are always reassessed to reflect any changes in circumstances—approval is never automatic.

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4. Short-Term

  • We encourage short-term borrowing only. Our products are not designed to create long-term debt.

  • You can repay your loan early at any time and save on interest. We do not charge early repayment penalties.

  • We will never suggest that you "roll over" a loan. Instead, we promote full repayment on time or earlier.

  • If you do request an extension, it will only be granted when it is in your best interest and you significantly reduce the outstanding balance.

  • We clearly communicate how early repayment benefits you.

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5. Fair

  • We communicate the risks and responsibilities of borrowing clearly.

  • If you’re struggling to repay, we will work with you to find a fair, realistic solution.

  • We follow Chapter 6 of the National Credit Act and any further guidance from the National Credit Regulator in our debt collection practices.

  • Our collections team is trained to act with respect and understanding, not pressure or intimidation.

  • We freeze interest once a reasonable repayment plan is agreed, or after a maximum of 60 days if no agreement is reached.

  • Default-related charges will only cover reasonable administrative costs.

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6. Responsive

  • We make it easy to contact us via website, email, or phone during business hours.

  • If you raise a concern, we commit to acknowledging and investigating it promptly—most responses are within 48 business hours.

  • If you're unsatisfied with our decision, you may escalate your complaint for review.

  • If you're still not satisfied, you can contact the National Credit Regulator:

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